If you are one of the people who has been affected by the newest Windows bug that causes the dreaded blue screen when using a printer, Microsoft has released a palliative solution to the problem, until a new official operating system update is released.
According to the developer, the problem “affects a subconfiguration of Type 3 printer drivers and does not affect drivers that are Type 4.”
Click on here to find out the type of printer installed on your PC.
The temporary solution consists of the following steps:
To print using 32-bit applications (eg, Acrobat, OpenOffice) on a 64-bit Windows without errors, Microsoft recommends using your printer’s Direct Printing, using the following procedure:
Open a command prompt with administrator privileges and run the following command to find out if the function is enabled (Replace PRINTERNAME with the name of your printer):
- rundll32 printui.dll,PrintUIEntry /Xg /n PRINTERNAME
If Direct Printing is not enabled, run the following command at the command prompt with administrator privileges (replace PRINTERNAME with the name of your printer):
- rundll32 printui.dll,PrintUIEntry /Xs /n PRINTERNAME attributes +direct
To print from a 64-bit application on a 64-bit operating system or use a 32-bit application on a 32-bit OS, you need to download and install the Application Compatibility Pack for apply the PrinterIsolationAware fix affected areas using the Compatibility Administrator tool.
The complaints started to arise after Microsoft started distributing the KB5000802 and KB5000808 updates for Windows 10, so we believe they are the cause of the problem.
As you can see above, the error described by the blue screen is “APC_INDEX_MISMATCH for win32kfull.sys”. Users who have encountered the problem say that it occurs on printers of various brands such as Kyocera, Ricoh and Dymo and many others.
Microsoft claims that it has already acknowledged the error and has removed the automatic download of updates from Windows Update, however they are still available via manual download for Windows 10.